we only ship within canada.
Once you have placed your order through our website, you will receive immediate confirmation and an order number via the email address you provided to us upon ordering. If not received please double-check your spam or junk folders. If you don’t find our confirmation email within 24 hours please email firstname.lastname@example.org for confirmation information.
You will be charged immediately after placing order.
Yes. You will receive a tracking number via email when your package has been shipped. If you placed an order and didn’t receive confirmation or a tracking number, please contact us at email@example.com
Please allow at least 48 hours for your order to process and ship. Once shipped, Canada Post states 2-10 business days for delivery depending on your shipping address. You may track your shipment on http://canadapost.ca/.
Orders that have not been shipped may be cancelled and refunded.
Health Vitality Wellness Refund Policy
Thank you for shopping at Health Vitality Wellness.com.
If there is an issue with your purchase, we’re here to help.
Please notify us of any issue with the product(s) ordered upon discovery at firstname.lastname@example.org
Our tinctures and salve can be returned within 7 days of the original product purchase date. A new, unopened product may be exchanged for credit or returned for a refund. Please note that CBD isolate powder is a final sale item and non-refundable.
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.
Please return all packages via TRACKED package to:
Health Vitality Wellness
1454 Gilford Dr Box 101
Gilford, ON, L0L1R0, Canada
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping (ALL packages MUST be shipped with a tracking number) and for the risk of loss or damage to the product(s) during shipping, both to and from healthvitalitywellness.com .
***ALL returns are subject to a 10% restocking fee.
If you received a damaged product, please notify us immediately for assistance at email@example.com
All Health Vitality Wellness packages are shipped via Canada Post Expedited Parcel and come with $100CDN in insurance coverage.
If you have any questions about our Refund Policy, please contact us at firstname.lastname@example.org
Visit our store for product information and purchases.